Refund Policy

Last Updated: April 24, 2026

⚠️ CRITICAL NOTICE: By purchasing a Fortismaxe subscription, you acknowledge and agree to a strict NO-REFUND policy once you have accessed the platform. Please read this policy carefully before completing payment.

1. Summary

  The Rule: Payment + Access to the platform = No refund.

  The Only Exception: Technical errors where payment was made but service was never delivered (within 48 hours).

2. Why This Policy?

Fortismaxe is a digital service. Once you log in and access the platform after payment, you gain immediate access to:

The complete knowledge base and educational content
AI-powered guidance features
Case file tools and templates
Financial planning resources
All premium content (if applicable)

Unlike physical products, digital content cannot be "returned" once consumed. This policy protects the sustainability of the service and is consistent with digital subscription industry standards.

3. Eligible Refund Cases

✓ You MAY be eligible for a refund if ALL of the following apply:

3.1 Never-Accessed Accounts

You completed payment successfully
You did NOT log in to the platform after payment
You submit a refund request within 48 hours of payment
You provide proof of identity matching the payment

3.2 Technical Errors

Duplicate charge due to payment system malfunction
Payment was processed but account creation failed on our end
Service was unavailable for more than 72 consecutive hours due to our error

3.3 Fraudulent Charges

Someone used your payment method without authorization
You provide evidence (police report, bank statement)
Request submitted within 14 days

4. Non-Refundable Cases

❌ You will NOT receive a refund in the following cases:

You have logged in at least once after payment — even a single login triggers the no-refund policy
You used any feature of the service
You changed your mind after accessing content
You are dissatisfied with outcomes in your personal situation (legal, financial, emotional)
The platform did not solve your specific problem
You cannot access the service due to issues with your own device, browser, or internet connection
You forgot to cancel before the subscription ended (note: our subscriptions do not auto-renew)
Your account was terminated for violating our Terms of Service
You disagree with AI-generated guidance
You chose the wrong plan (Basic vs Premium)
You had buyer's remorse

5. How to Request a Refund

If you believe you qualify under Section 3, follow these steps:

Step 1: Contact Support

Email: support@fortismaxe.com
Subject: "Refund Request — [Your Email]"

Step 2: Provide Required Information

Full name as it appears on the payment method
Email address used to register
Transaction date and approximate amount
Reason for refund request (specific case from Section 3)
Transaction reference from Tranzila (if available)

Step 3: Wait for Review

We will respond within 5 business days
If approved, refund will be processed by Tranzila within 7-14 business days
Refunds are issued to the original payment method only
You will receive email confirmation when the refund is initiated

6. Chargebacks

⚠️ Do NOT initiate a chargeback with your credit card company before contacting us.

If you dispute a charge without first contacting us:

We will contest the chargeback with evidence of service delivery (login logs, usage records)
Your account will be immediately suspended
You may be permanently banned from re-registering
You may be liable for chargeback fees incurred by us

Always contact support@fortismaxe.com FIRST.

7. Subscription Cancellation (Different from Refund)

Important distinction: "Cancellation" and "Refund" are different things.

Cancellation: You stop using the service. Access continues until the subscription expires. No refund issued.
Refund: Money returned to your account (only in cases under Section 3).

Since our subscriptions are 6-month one-time payments (not auto-renewing), "cancellation" effectively means: stop logging in. You will lose access at the subscription's natural expiration date.

8. Partial Refunds

We do NOT offer partial or pro-rated refunds for unused time on a 6-month subscription. The full period is a single unit.

9. Promotional Offers & Discounts

Subscriptions purchased under promotional pricing, discounts, or special offers follow the same refund policy. Promotional pricing does not create additional refund rights.

10. Account Termination by Us

If we terminate your account due to Terms of Service violations (see Terms), no refund will be issued for the remaining subscription period.

11. Force Majeure

In the event of service disruption due to circumstances beyond our reasonable control (natural disasters, war, cyberattacks, government orders, third-party provider failures), refunds will be considered on a case-by-case basis.

12. Legal Framework

This Refund Policy is governed by:

Israeli Consumer Protection Law, 5741-1981 — applicable to Israeli consumers
EU Consumer Rights Directive — applicable to EU consumers
Applicable local laws for other jurisdictions

Note: Under the Israeli Consumer Protection Law, digital services that have been delivered and consumed are generally exempt from the standard 14-day cancellation right once the consumer explicitly agrees to immediate access and waives the cooling-off period. By clicking "I Agree" and accessing the platform, you provide this explicit consent.

13. Contact Us

For refund requests or questions about this policy:
Email: support@fortismaxe.com
Business: Fortismaxe (Imad Abu Younis)
Location: Sakhnin, Israel
License: Osek Patur 034580936

By completing payment, you confirm you have read and accepted this Refund Policy.
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